Only local independent staffing firm to make both lists
VIRGINIA BEACH, VA, February 12, 2013—Reliance Staffing & Recruiting announced today that it has been named to Inavero’s 2013 Best of Staffing™ lists, for both client service and service to associates. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry, and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs.
This year’s lists highlight a growing divide among the industry’s leaders and laggards, and identifies Reliance Staffing & Recruiting as one of the best staffing agencies for companies and job candidates to call when they are in need. Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence in either category, let alone both.
Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms that have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality.
Happy clients and associates
Reliance Staffing & Recruiting received satisfaction ratings of 9 or 10 out of 10 from 72 percent of their permanent and temporary employees, which is 50 percent higher than the industry’s average of 48 percent. Reliance Staffing & Recruiting also received satisfaction ratings of 9 or 10 out of 10 from 71 percent of their clients, nearly double the industry’s average of 39 percent.
“I am thrilled to see Reliance had the scores required from not only our clients, but from our employees to receive Best of Staffing for 2013!,” said Reliance Staffing & Recruiting’s VP of Sales and Marketing, Lynn Connor. “We have always felt that it is critical to ensure our employees know we understand without their quality work, attendance and fit with our clients, we won’t be successful.”
Connor added, “Our temporary associates have done a great job to ensure our clients are happy with their performance. Our permanent staff is to be commended for a job well done in placement and customer service! Reliance is looking forward to a great year in staffing and recruiting.”
President Tom Sarach Jr. commented, “Reliance Staffing & Recruiting has held true to our founding principles for more than 30 years, and having our name on both Best of Staffing lists for 2013 provides us all with a sense of accomplishment. Congratulations to our entire team of dedicated professionals!”
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
About Reliance Staffing & Recruiting
Reliance Staffing & Recruiting provides a highly selective matching of qualified temporary, temp-to-hire and permanent employees to businesses throughout Virginia’s Hampton Roads area. Locally owned and operated since 1982, our full-service employment firm serves the local business community with offices in Newport News, Suffolk, Chesapeake, and Virginia Beach.
About Inavero, Inc.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.